Privacy Policy

This Privacy Policy describes the policies and procedures of Michoacana Ice Cream Shop LLC ("Company," "We," "Us," or "Our") regarding the collection, use, and protection of information when You use Our services, including:

• Our website and mobile applications
• Online ordering and delivery platforms (third-party apps or Our own system)
• In-store point-of-sale and ordering systems
• Loyalty, rewards, and marketing programs

(collectively, the "Service"). It explains Your privacy rights and how U.S. and Arkansas law protect You.

By using Our Service, You consent to the collection, use, and disclosure of information as described in this Privacy Policy.

Interpretation and Definitions

Interpretation

Capitalized words have specific definitions set out below. Singular and plural forms carry the same meaning.

Definitions

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We may collect information such as:

• Name, email, phone number
• Billing, shipping, or delivery address
• Payment information (processed securely via payment providers)
• Order history, including in-store and online purchases
• Loyalty program account information, points, and rewards
• Communication preferences

Usage Data

Automatically collected information may include:

• Device type, operating system, IP address, browser type/version
• Pages visited, duration, interactions with the Service
• App usage statistics and order completion data
• Referral and traffic source data

Location Information

With Your consent, We may collect location data to:

• Provide accurate delivery or in-store pickup options
• Optimize delivery routes and service efficiency
• Personalize the Service experience

You may disable location access at any time in Your Device settings.

Use of Your Personal Data

We may use Your information to:

• Provide, operate, and improve Our Service, including online and in-store ordering.
• Process and fulfill orders, deliveries, and pickups.
• Manage Your account and loyalty/rewards program.
• Communicate updates, promotional offers, order confirmations, and customer service messages via email, SMS, push notifications, or phone.
• Comply with legal obligations and enforce Our agreements.
• Conduct internal analysis to improve products, Service quality, and marketing effectiveness.
• Facilitate business transfers, mergers, or acquisitions if necessary.
• Prevent fraud, unauthorized transactions, and maintain the security of Our systems.
• Provide personalized marketing, offers, and recommendations based on Your interactions and purchase history, unless You opt out.

Sharing Your Information

We may share Your information with:

• Service Providers: For payment processing, delivery, analytics, marketing, and technical support.
• Affiliates: Provided they adhere to this Privacy Policy.
• Business Partners: To offer promotions, products, or services related to Our business.
• Legal Authorities: When required by law, to enforce Our agreements, or protect public safety.
• Marketing Platforms: To manage email, SMS, push notifications, and loyalty program communications.
• Your Consent: Any other use expressly approved by You.

Retention of Data

We retain Personal Data only as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes and enforce policies

Usage Data is retained for analytics and system optimization, typically for a shorter period unless legally required or necessary for security purposes.

Data Transfer

Your data may be processed at Our offices in Rogers, Arkansas, or other locations where Our Service Providers operate. By submitting data, You consent to transfer and processing under adequate security measures.

Security

We implement commercially reasonable safeguards to protect Your data, including encryption for sensitive information such as payment data. However, no method of electronic transmission or storage is 100% secure.

Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect Personal Data from children under 13. If You believe a child has provided Personal Data, contact Us immediately for deletion.

Marketing Opt-Out

You can opt out of marketing communications at any time by:

• Following the unsubscribe instructions in emails
• Adjusting Your preferences in the loyalty program
• Contacting Us directly at admin@michoacananwa.com

Third-Party Links

Our Service may include links to third-party websites or apps. We are not responsible for their content or privacy practices. We encourage You to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Significant changes may also be communicated via email or app notifications.

Contact Us

For questions or concerns regarding this Privacy Policy: